Support
A human reads every message
Whether something is broken, confusing, or simply on your mind — write to us.
Email support
Include the email address on your Huios account and, for playback issues, your device model — it usually saves a round trip.
Common questions, fast answers
- Subscription and billing
- Purchases, refunds, and cancellation are handled by your app store. Cancel in your Apple or Google subscription settings — deleting the app does not cancel a subscription. Prices, trials, and renewal terms are always confirmed by the store before purchase.
- Restoring Pro on a new phone
- Sign in with the same account, open the upgrade screen, and use “Restore purchases”. Entitlements come from the store, so they follow your store account.
- Deleting your account
- Account deletion is available inside the app and removes your data in line with the privacy policy. Cancel any active subscription in your store first — deletion does not stop store billing.
- Audio will not play or download
- Check your connection, then try again — protected audio requires a signed-in account. If a specific recap or prayer session keeps failing, email us the day or title and we will investigate.
- Reporting something in the community
- Use the report action on any profile, message, group, or testimony. Reports are triaged by severity; the community guidelines explain what is and is not welcome.